This privacy policy (hereinafter referred to as “Privacy Policy”) governs the collection and use of your personal information by Engees Communications Private Limited (11za) to enable us to provide our services to you. We will regularly collect, store, use, process, and transfer certain personal information about you in accordance with this Privacy Policy.
This Privacy Policy constitutes a legal and binding agreement between you and 11za, enforceable under the laws of India. This policy is an integral part of and incorporates by reference the Terms of Service for our Web and mobile application (hereinafter referred to as “App”) and the Terms of Use of our Website.
Modifications to the Privacy Policy
This Privacy Policy may undergo modifications at any time, as determined by us. Such revisions are effective immediately upon being posted on our Website and App. By continuing to use the Website or the App after these changes are posted, you automatically accept and are deemed bound by the revised regulations. We require you to read this Privacy Policy entirely before signing in and encourage you to regularly check this page to stay informed about any modifications and to understand them better. 11za shall not be responsible for your inability to remain informed about such changes due to your oversight.
TYPES OF INFORMATION COLLECTED:
We accumulate the following types of data from our users:
Name
E-mail address
Location and/or address
Phone number
Business Name and Registration Number
Additionally, through the mobile app, we accumulate the following types of data:
Contact List
Images, Audio, Video & Documents
Collection and Use of Google User Data:
If you choose to connect your Google account or utilize Google services through our App, we may collect certain data from your Google account as follows:
Google Profile Information: This may include your Google email address, name, and profile picture.
Specific Permissions: If our App requires access to other Google services (e.g., Google Drive for document management, Google Contacts for sharing within the app), we will explicitly ask for your consent for such access, and the data accessed will be strictly limited to what is necessary for the functionality you enable.
We explicitly state that any Google user data collected will be used SOLELY for providing or improving the functionality of our App and services to you. We will NEVER use Google user data for serving advertisements, marketing, or any other purpose unrelated to the core functionality of the App.
As mentioned under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (Data Protection Rules), we do not retain any information which may constitute ‘sensitive personal data or information’ of any user without your explicit consent.
The information mentioned above will be gathered and preserved at our registered address:
203, Oberon, Above Yes Bank,
New Citylight Road,
Surat, Gujarat – 395017
India
Phone: +91-9726654060
E-mail: [email protected]
PURPOSE OF COLLECTION
We gather information from you for the primary purpose of supplying and improving services to you through our App and Website.
You will always have the option to abstain from revealing your information to us. However, when you choose to do so, we may no longer be bound to continue laying out services to you, and we may not be obliged to provide you with access to the App.
You provide consent to receiving updates regarding your account (such as sign-up confirmation, updated terms of service, account expiry, etc.) on WhatsApp as soon as you sign up for an account with us. This communication will be solely for account-related operational messages and will not include promotional or marketing content.
DISCLOSURE
We maintain strict confidentiality of your personal information. Disclosure of any personal information, including Google user data, will be done only under the following circumstances:
If we are ordered to do so by a court of competent jurisdiction.
To any government agency if instructed legally and deemed necessary for compliance with legal obligations.
Except for the aforementioned legal requirements, we assure you that no disclosure of your personal information, including any Google user data, will occur to any third parties for marketing, advertising, or any purpose other than providing and improving our App’s functionality.
If we engage third-party service providers to facilitate or improve our services (e.g., cloud hosting, analytics services essential for app performance), we may transfer your data to them. Any such transfer, particularly involving Google user data, will be strictly for the purpose of supporting the core functionality of the App and will be subject to confidentiality agreements ensuring compliance with this Privacy Policy and applicable data protection laws.
SECURITY PRACTICES AND PROCEDURES
As provided by the Data Protection Rules, we ensure complete confidentiality and privacy to our users by applying comprehensive information security practices and standards. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
DATA RETENTION AND DELETION OF GOOGLE USER DATA
Resolution for “Your privacy policy does not include any information around the retention or deletion of Google user data.”:
This section directly addresses the retention and deletion of all data, specifically including Google user data:
Retention: “We retain your personal information, including Google user data, for as long as necessary to provide our services to you, to comply with our legal obligations, resolve disputes, and enforce our agreements.”
Deletion: “Upon your request to delete your account and all correlated data from our platform, all personal information associated with your account, including any Google user data accessed by our App, will be promptly and completely removed from our servers and any third-party service providers we utilize for our App’s functionality. We aim to complete such deletion within a reasonable timeframe, typically within 10 business days of receiving your confirmed deletion request.”
Deletion Mechanism: “To request the deletion of your account and all correlated data, including Google user data, please email your deletion request to: [email protected]”
GRIEVANCE OFFICER
If any queries or concerns arise in your mind regarding this Privacy Policy or the handling of your personal information, we are here to help you. You may address your questions to our Grievance Officer at the following email address:
